FAQs

The size displayed on our website is converted to standard international sizing before each item is listed. If the pair you receive feels different from what you expected, don't worry — simply try them on and, if the fit isn't right, request a return. Please check our Return Policy for full details, and always refer to the size chart on each product page before ordering.

Small color differences may occur depending on your screen, camera settings, and lighting. If the difference doesn't affect the overall look and charm of the shoes, we hope you'll still love them! If you're not happy, reach out to us and we'll do our best to make it right — and we always work hard to keep our photos as true to life as possible.

If you have a discount code, add your items to the cart and go to the Checkout page. Enter your code in the discount field and the savings will be applied automatically to your order.

Absolutely! Each product page includes detailed photos, sizing information, and care tips to help you choose with confidence. If you'd like any extra details before purchasing, just contact us — we're always happy to help.

Different styles may have slightly different measurements, so we recommend taking a careful look at the size chart on each product page. For the best fit, measure your child's foot in centimeters and compare it to the chart — this is always more accurate than guessing by age.

Yes — shopping with us is completely safe. We use industry-standard SSL (Secure Socket Layer) encryption to protect and transfer all customer data exchanged with our servers. Your credit card details are never revealed. You can shop with total peace of mind.

Please note that your shipping address cannot be changed once the order has been processed or shipped. We kindly ask you to enter your residential address at checkout (rather than a work address), since we can't predict how long a package may be held at your local customs.